Last reviewed: 23 May 2026.
We respond to support emails within 1 working day during UK business hours, Monday to Friday, 09:00–18:00 GMT / BST. Outside business hours, on weekends, or during UK public holidays, responses may take 1–3 working days.
If we are at reduced capacity, for example founder holiday or a temporary coverage gap, our auto-reply will let you know. That is typically up to 5 working days during those periods.
If you are dealing with something urgent right now, such as a custody handover that has gone wrong or a safety concern, please contact your solicitor, the family court, or local emergency services as appropriate. Raposa is here to help you document and coordinate, but we are not a real-time response service. We will follow up with you as soon as we can on the next working day.
Contact
- General support / billing: support@raposa.ai
- Partnerships, lawyer, or mediator outreach: partnerships@raposa.ai
- Legal correspondence / privacy: legal@raposa.ai
- Privacy requests: privacy@raposa.ai
- Security issues: security@raposa.ai
What Raposa Support Can Help With
- Account access.
- Billing or subscription questions.
- Questions about creating, joining, or using a care record.
- Technical issues with messages, schedules, expenses, handovers, uploads, exports, or notifications.
- Routing privacy, legal, or security questions to the right inbox.
What Raposa Support Cannot Do
Raposa support cannot give legal, tax, custody, safeguarding, or emergency advice. If you need advice about a court order, a handover, a child-safety concern, or a legal deadline, contact a qualified solicitor, attorney, mediator, the family court, or local emergency services as appropriate.
Raposa is a documentation and coordination tool. It is not a crisis intervention or real-time response service.