Raposa trust centre

Terms of Service

The terms that apply when you use Raposa.

Last updated: 23 May 2026.

These terms form a contract between you and Raposa. They apply whenever you use the Raposa service through preview.raposa.ai, or any successor domain.

By creating an account, you agree to these terms. If you do not agree, do not create an account.

These terms reference our Privacy Policy, our Security and data residency page, and our Acceptable Use rules below. They are all part of the same contract.

Who We Are

Raposa provides a shared care record for separated families. For general support, contact support@raposa.ai.

In this document, “Raposa”, “we”, “us”, and “our” refer to the service provider. “You” and “your” refer to the person using the service.

What Raposa Is — And Is Not

Raposa is a shared care record for separated families. We hold a clean, timestamped, exportable record of messages, schedules, handovers, expenses, and uploaded documents about a child or dependant.

Raposa is not:

  • Legal advice. We do not interpret court orders, recommend custody strategy, or replace your solicitor, attorney, or mediator.
  • Court-approved or admissibility-guaranteed. Whether a court accepts any specific record is a matter for your lawyer and the court.
  • A custody-decision tool. We do not score parents or recommend arrangements.
  • A surveillance tool. We do not monitor the other parent outside the records they themselves create inside Raposa.

This is not just a marketing line. It is part of the contract: by agreeing to these terms, you accept that Raposa stores the record, and you and your professional advisors interpret it.

Eligibility

To use Raposa, you must:

  • Be at least 18 years old.
  • Have the legal capacity to enter into a contract in your country and, in the US, state of residence.
  • Provide accurate information about yourself when you register.

Raposa is not for use by children. See our Privacy Policy.

Your Account

  • You are responsible for keeping your account credentials secure.
  • You may not share your account with another person. Each member of a care record must have their own account.
  • You may not transfer your account to anyone else.
  • If you suspect your account has been compromised, email security@raposa.ai immediately.
  • We may require you to verify your email address.

The Service

What We Provide

Raposa provides messaging between care-record members, scheduling, handover records, expense records, document uploads, and evidence exports.

Changes to Features

Raposa is an MVP and we ship improvements often. We may add, remove, or change features. For material changes that meaningfully reduce what you can do with the service, we will give you at least 30 days’ notice.

Availability

We will use commercially reasonable efforts to keep the service available, but we do not offer a service-level agreement at this stage. Outages will happen. When they do, we will tell you what happened and what we are doing about it.

Your Records Are Immutable in the Ways We Describe

Sent messages cannot be edited or deleted from inside the app. Drafts remain private and editable until you send them. Closed threads are locked. We may make limited deletions in response to lawful requests or serious policy breaches; if we do, we will record the deletion and tell you.

Subscription and Payment

Pricing

The current price for the Raposa household subscription is shown on the pricing page. One subscription covers the whole household / care record. We charge in GBP for UK users, USD for US users, and EUR for EU users.

Stripe

Payment is processed by Stripe. Card details never reach Raposa’s servers. Stripe’s terms also apply to the payment relationship.

Automatic Renewal

  • Monthly subscriptions renew every month on the same date.
  • Yearly subscriptions renew every year on the same date.

We will email you before any renewal. You can cancel at any time before renewal through Stripe’s customer portal, accessible from your Account & billing screen.

Taxes

Applicable tax may be added or included depending on your jurisdiction and checkout flow.

Payment Failure

If a renewal payment fails, we will retry and email you. If payment remains unsuccessful, your subscription may lapse and your care record may move into the cancellation read-only window described below.

Cancellation, Refunds, and What Happens to Your Record

Cancelling

You can cancel any time via Stripe’s customer portal.

  • Monthly plan: cancellation takes effect at the end of the current monthly term. You keep access until then.
  • Yearly plan: cancellation takes effect at the end of the current yearly term. You keep access until then.

UK / EU Cooling-off Period

If you are a UK or EU consumer and you cancel within 14 days of your first subscription, you may be entitled to a refund of the unused portion of your subscription, subject to applicable consumer law and any immediate-access acknowledgement in the checkout flow.

US Refund Policy

US refund rights vary by state. We honour any non-excludable rights that apply to you.

What Happens to Your Record After Cancellation

When your subscription lapses:

  1. Your care record enters a 30-day read-only window. You can sign in, read records, and export evidence bundles, but you cannot send new messages or upload new files.
  2. After the 30-day window, your care record and all associated data are scheduled for deletion in accordance with our Privacy Policy.
  3. Billing records, audit logs, and other data that we are legally required to retain are retained for the relevant periods only.

We recommend generating a final evidence export within the read-only window if you may need it later. After deletion, we cannot recover the record.

Your Content

You Own Your Records

You retain ownership of every message, document, schedule entry, expense, and file you put into Raposa.

What Licence We Need From You

To run the service, we need a limited licence from you. By using Raposa, you grant us a worldwide, royalty-free, non-exclusive licence to host, store, transmit, back up, display, and otherwise process your content, only for the purpose of operating and improving the Raposa service for you and other members of your care record.

This licence is operational, not commercial. Specifically:

  • We do not claim ownership of your content.
  • We do not use your content to train AI or machine-learning models. If we ever offer AI-assisted features that need your content, we will ask first and explain exactly what happens.
  • We do not share your content with advertisers, marketers, or any third party, except the subprocessors named in the Privacy Policy.
  • The licence ends when your content is deleted from Raposa, except where copies must be retained for legitimate operational reasons or legal obligation.

Your Responsibilities for What You Upload

You are responsible for ensuring that you have the right to upload, share, and store whatever you put into Raposa. If you upload a court order, a school letter, a medical record, or a photo, you confirm that doing so does not breach copyright, privacy, court reporting restrictions, or any other obligation.

Acceptable Use

You must not use Raposa to:

  • Threaten, harass, stalk, or abuse any person.
  • Coerce, blackmail, or intimidate another member of a care record.
  • Upload material that is illegal in your jurisdiction.
  • Upload material that infringes someone else’s copyright, trademark, or privacy.
  • Try to access another household’s care record.
  • Test, probe, or scan our infrastructure without our written permission. Responsible security reports are welcome at security@raposa.ai.
  • Reverse-engineer, decompile, or extract source code, except where this is non-excludable under applicable law.
  • Use automated systems to interact with the service in a way that places unreasonable load on our infrastructure.

Messages and Safety Preflight

Raposa performs a local, configurable check on new messages before they are sent, to give you a chance to revise messages that contain language we have flagged as potentially aggressive. This check is a courtesy to the sender. Raposa does not moderate the content of care-record messages. Your other care-record members will see what you send, and sent messages become part of the record.

Our Right to Act on Serious Breaches

If we believe you have seriously breached this Acceptable Use section, we may suspend or terminate your account. We will tell you why and, where possible, give you a reasonable opportunity to respond first.

Suspension and Termination

By You

You can cancel your subscription at any time. You can also request that we delete your account by emailing privacy@raposa.ai.

By US, with Notice

We may terminate or suspend your account if you breach these terms, in which case we will give you a reasonable opportunity to respond unless the breach is severe.

By US, Without Notice

We may suspend your account without prior notice if:

  • We reasonably believe doing so is necessary to protect another person from imminent harm.
  • We are required to do so by law, regulator, or court order.
  • There is a clear security risk to other users.

In any of those cases, we will explain after the fact, as soon as we lawfully can.

Disclaimers

We Are Not Your Lawyer

Nothing in Raposa is legal, tax, immigration, custody, or benefits advice. Use of Raposa does not create a solicitor-client, attorney-client, or any other professional relationship between you and Raposa. If you need advice, speak to a qualified professional in your jurisdiction.

We Do Not Guarantee Court Outcomes

A court may or may not accept any specific record exported from Raposa. We do not promise admissibility. We do not promise that any particular custody or family-court outcome will follow.

Mvp, As-is

Raposa is an evolving service. To the extent permitted by law:

  • The service is provided “as is” and “as available”, without warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted service.
  • We do not warrant that the service will be error-free.
  • We do not warrant that any specific data, court, or solicitor will accept Raposa-generated exports.

UK / EU Consumer Rights

Nothing in this section limits any non-excludable rights you have under UK or EU consumer protection law. If you are a UK consumer, your statutory rights under the Consumer Rights Act 2015 remain in force.

Limitation of Liability

What We Are Responsible For

We are responsible for losses you suffer as a foreseeable, direct result of our breach of these terms or our negligence, subject to the limits below.

What We Are Not Responsible For

To the maximum extent permitted by law, we are not responsible for:

  • Loss of profits, business, contracts, opportunity, or anticipated savings.
  • Indirect or consequential losses.
  • Outcomes of court proceedings, mediation, family arrangements, or custody arrangements.
  • Loss caused by your failure to follow the security advice in our Security and data residency page, such as sharing your password.
  • Loss caused by the actions or words of other members of your care record.

Cap

To the maximum extent permitted by law, our total aggregate liability to you in any 12-month period is capped at the amount you paid Raposa in fees during that period.

What This Section Does Not Limit

Nothing in this section limits liability that cannot be limited under applicable law, including:

  • Death or personal injury caused by our negligence.
  • Fraud or fraudulent misrepresentation.
  • Any other liability that cannot be excluded or limited under applicable consumer-protection law.

Indemnity

You agree to indemnify Raposa for any losses, claims, or costs we suffer as a result of:

  • Content you uploaded that you did not have the right to upload.
  • Your breach of these terms.
  • Your use of Raposa to coerce, harass, or abuse another person.

This section does not apply where the loss was caused by our breach or negligence. It also does not apply to UK / EU consumers to the extent it would be unenforceable under consumer protection law.

Changes to the Service

We may change, add, or remove features at any time. For changes that materially reduce what you can do with the service, we will give you at least 30 days’ notice by email.

If a material change is unacceptable to you, you may cancel and request a pro-rata refund of any prepaid fees covering the period after the change takes effect.

Changes to These Terms

We may update these terms. For material changes, we will email everyone with an active account at least 30 days before the change takes effect, summarise the changes, and link to the updated terms.

Continued use of the service after a change means you accept the new terms. If you do not accept them, cancel before they take effect.

Governing Law and Disputes — UK Users

If you are resident in the United Kingdom or Ireland:

  • These terms are governed by the law of England and Wales.
  • Disputes will be heard in the courts of England and Wales, except that if you are a UK consumer, you may also bring proceedings in the courts of the country where you live.
  • Nothing in this section limits any non-excludable consumer rights you have in your country of residence.

Before going to court, we encourage you to email support@raposa.ai so we can try to resolve the dispute directly.

Governing Law and Disputes — US Users

If you are resident in the United States:

  • Applicable law and venue depend on your state of residence and any non-excludable consumer-protection rights that apply to you.
  • Nothing in this section limits any non-excludable consumer rights you have in your state of residence.

Before any formal dispute, we encourage you to email support@raposa.ai so we can try to resolve it directly.

Other

Severability

If any part of these terms is found to be unenforceable, the rest remain in force.

No Waiver

If we do not enforce a term in one instance, that does not waive our right to enforce it later.

Entire Agreement

These terms, together with the Privacy Policy and the Security and data residency page, are the entire agreement between you and Raposa regarding the service. They replace any prior agreement.

Assignment

You may not assign these terms without our written consent. We may assign these terms to a successor entity, for example if Raposa is acquired, provided your rights under these terms are not materially reduced.

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